ABBYY Privacy Policy
EEA/EU
Americas
APAC & Global
EEA/EU
Americas
APAC & Global
Effective Date: 31 October, 2024
ABBYY USA Software House, Inc. (“ABBYY,” “we” or “us”) has provided this Privacy Notice (“Privacy Notice”) on websites (the “Websites” or the “Sites”) that were created to provide a platform for sales, registration, and support for ABBYY's optical character recognition, process intelligence, data capture, linguistics, and translation products and services.
ABBYY is committed to maintaining your privacy. Privacy Notice outlines our privacy practices, including the types of information that you may provide to us, how we use such information and the choices you have regarding our use of that information. We may collect the information through our Websites or our mobile apps (“Apps”); when you purchase, register or use our products through computers or mobile devices; through our online support services; or through email messages that we send to you (collectively, including all online methods, the “Services”), or offline, such as when you attend one of our trade shows or contact our customer service line. Our Privacy Notice applies to (i) casual visitors to our Sites (including whose who request information on our Websites via web-forms), who do not participate in the Services (“Sites Visitors”), (ii) individuals who purchase or register products through Websites or otherwise participate in our Services (“Registered Users”), (iii) users of our products and (iv) individuals whose information we obtain offline (collectively, including Sites Visitors, Registered Users, users of products, and other individuals, “you”).
Information you may provide or that we may collect from you while visiting our Sites or while participating in our Services falls into three broad categories: (i) Personally Identifiable Information, (ii) Activities Information, and (iii) Anonymous Information.
Providing your Personally Identifiable Information to us through the Services confirms your agreement to be bound by this Privacy Notice.
You can opt-out of receiving bulletins, updates, the ABBYY newsletter, or other marketing-related materials by clicking on the unsubscribe on the bottom of each marketing e-mail.
Please understand that if you choose not to receive marketing-related messages from us, we may still send you important administrative messages, such as notices concerning operation of Websites or other Services, products you have purchased, downloaded or registered for, and legal and other related notices concerning your relationship with ABBYY and Sites. You cannot opt-out from receiving administrative messages.
We and certain service providers operating on our behalf collect Personally Identifiable Information from you. Personally Identifiable Information may be collected as part of the normal operation of our products and Services, for example, when contained in data that you or we capture, convert or translate using our products or in connection with your use of other features of our Services. For the 12-month period prior to the date of this Privacy Notice, the following explains the Personally Identifiable Information that is collected, where we got it from, why it is needed, and with whom we shared it:
| Category of Personal Information Collected | Source of information | Purpose for Collection | Categories of recipients |
|---|---|---|---|
| Contact and Registration information: such as your name, address, email address, telephone numbers, or other contact information | From you | To communicate with you, if you choose to register with us in order to receive technical support, information and discounts on newer versions and updates for our products, and other benefits we may provide, when you contact us, when you request customer service or support, to administer your account with us, to send you news, bulletins, marketing materials, or other information to you in the interest of improving our products and services, developing and offering new products and services and to provide you with offers that may be of interest to you | Our affiliates, who are entities that control, are controlled by or are under common control with ABBYY (“ABBYY AffiliatesThe following legal entities that belong to the ABBYY Group of companies: • ABBYY France SARL (France) • ABBYY Australia Pty Ltd. (Australia) • ABBYY Software Iberica (Spain) • ABBYY Europe GmbH (Germany) • ABBYY Solutions Ltd. (Cyprus) • ABBYY UK Ltd (UK) • ABBYY Development, Inc. (USA) • ABBYY KYIV - TRI POD LLC (Ukraine) • ABBYY Software House Ukraine (Ukraine) • ABBYY Process Intelligence Kft (Hungary) • ABBYY d.o.o. Beograd (Serbia) • ABBYY Emerging Markets Limited (Hong Kong) • ABBYY Singapore PTE. LTD. (Singapore) • ABBYY Japan Co., Ltd. (Japan) • ABBYYSOFTWARE INDIA PRIVATE LIMITED ”) and our ABBYY partners |
| Purchase and order information: contact information, together with purchase details payment details, any communications we have received about your order or purchase | From you | To validate, confirm and verify your purchase of our products and services, maintain a record of the purchases you make, to service products you purchased from us, and to provide you offers that may be of interest to you | ABBYY Affiliates and our service providers who process orders for us |
| Payment information: name, card issuer and card type, credit or debit card number, expiration date, CVV code and billing address.
Please note that ABBYY does not directly collect or store your financial account information – instead, we use a third-party payment service (the “Payment Processing Company”) to collect and process your payment information. |
From you and your payment card issuer | To check that the right person is using the right card or account, for billing purposes, meet the requirements of the card brands or account issuers, and to make sure we are paid for what you buy | Our service providers who process payments for us. These third-party service providers are prohibited from using personal information for any other purpose and are contractually required to comply with all applicable laws and requirements, which may include Payment Card Industry Data Security Standards if they are processing payments for ABBYY |
| Preference information: your marketing preferences, your account settings including any default preferences, any preferences you have indicated, the types of services/offers that interest you, or the areas of our Websites that you visit | From you, from our Websites technology interaction with your browser/devices and cookies and other similar technologies tracking the pages you visit, the marketing messages you open and the links you follow | To enhance your online experience, including as a way to recognize you and welcome you to the Sites or Apps, to provide you with customized Sites or Apps content, targeted offers, promotions and advertising on the Sites or Apps, through other third party sites or apps, via email, text messages, or Apps push notifications that are offered by us or other marketing partners that might be of interest to you. | ABBYY Affiliates and third party vendors and other service providers that perform website analytic services for us |
| Communications: communications we have with you (including e-mails and push notifications). Please note that we record calls to our customer service team. | From you | To handle your requests, to contact you when necessary or requested, including responding to your questions and comments and providing customer support, and to obtain customer feedback and improve our customer service and customer shopping experience | ABBYY Affiliates, ABBYY partners, and our service providers who assist us with customer service |
| Voluntary information: any voluntary information you provide us with, such as responses to questionnaires and surveys or social media account details | From you and your social media account provider | To know you better, make our communications with you more personal, learn and improve from your survey feedback, organize events and pick competition winners | ABBYY Affiliates, our service providers who administer surveys and promotions and our co-marketing partners |
| Personalization: your journey online and how you use our Websites and Apps, whether and when you open our marketing emails and respond to our advertisements | From you, from our Sites or Apps technology’s interaction with your browser or devices and cookies tracking the pages you visit | To improve our Sites, products and services, customer service, and customer shopping experience | ABBYY Affiliates and third party vendors and other service providers that perform website analytic services for us |
| Device information: IP address, internet provider, operating system and browser used, type of device, such as laptop or smart phone, device cookie settings, the presence of any software that our Services may require to operate with your computer or device, or other third party software on your computer or device, and other device details, such as MAC address and geolocation, if you use our Apps and permit it to obtain your precise geolocation | From you and from our Websites or Apps technology’s interaction with your browser or devices | To make sure our Sites and Apps technology works properly with your device and make sure you can see and use our intended Websites and Apps on the device you are using, and for analytical purposes and to provide offers that may be of interest to you. We also will use this information to protect the security or integrity of the Sites and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users. | ABBYY Affiliates, our service providers who help us with fraud protection, and third party vendors and other service providers that perform website analytic services for us |
| Information automatically collected from your browser: when you use the Services, some data is automatically transferred from your browser to our server, including your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address, mobile device identifier or other unique identifier, Sites or Apps visited before coming to our Sites or Apps, the amount of time you spend viewing or using the Websites or Apps, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Sites or Apps | From you and from our Websites or Apps technology’s interaction with your browser or devices | We will use this information in an aggregated non-specific format for analytical purposes. We also will use this information to protect the security or integrity of the Websites and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users | ABBYY Affiliates and third party vendors and other service providers that perform website analytic services for us |
| Suspected crime information: details of your identity, image, name and address, suspected or alleged thefts, fraud, assault or other criminal behavior | From crime and fraud prevention agencies, from you, witnesses, and from the police | To protect clients, the public and our business against risks and crime | ABBYY Affiliates, law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors. |
| Information provided by third parties: name, address, email address, telephone numbers, other contact information and purchase history | From public databases, joint marketing partners, social media platforms, data brokers, from people with whom you are friends or otherwise connected on social media platforms, as well as from other third parties, including those who provide list enhancement services | To communicate with you and to provide you with offers that may be of interest to you | ABBYY Affiliates, our service providers and our ABBYY partners |
Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, ABBYY and the Sites do not recognize DNT.
In addition to the categories of recipients identified above, we may use and share the categories of Personally Identifiable Information identified above as follows:
We may send administrative information to you, for example, information regarding the Services and changes to our terms, conditions, and policies.
We use Personally Identifiable Information for our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
We may use Personally Identifiable Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our Affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our Affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
ABBYY may transfer to a third party information it collects, including any Personally Identifiable Information, in connection with a sale or other corporate transaction of all or substantially all of the assets of the business entity responsible for the information under this Notice.
We may also share or sell non-identifiable aggregate or anonymous information with our Affiliates, agents, service providers, business partners, or other third parties for their marketing or analytics uses or for other lawful purposes. This type of non-identifiable and aggregate information cannot be used to identify you personally.
We have put in place security systems designed to reasonably protect against unauthorized access to or disclosure of Personally Identifiable Information you provide to us, and we take reasonable steps to secure and safeguard this Information. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with Section 11 (Contact Us).
We rely on you to provide us complete and accurate personal information and to contact us if correction of such information is required.
Our Websites may include the use of banner ad partners for the serving and targeting of ads, promotions, and other marketing messages. Ads may be provided, in some cases, by advertisers. These advertisers may use traditional banner ads, or other advertising methods, such as advertising using profiles and related Content. An advertiser may place or utilize its own cookie on your browser, and may use information about your visit to our Sites, such as the number of times you have viewed the ad. If the advertiser requests that you provide to it Personally Identifiable Information, please be aware that this advertiser's use and collection of this information will be governed by its own Privacy Notice, and not our Privacy Notice. We recommend that you review the advertiser's Privacy Notice before providing Personally Identifiable Information. To learn more information about your choices concerning interest-based ads, visit https://www.networkadvertising.org/understanding-online-advertising/what-are-my-options or www.aboutads.info/choices
The Websites may use Google Firebase Analytics and the third-party cookie DoubleClick to optimize our Websites based on the traffic we receive and assist with marketing. To learn more about Google Firebase Analytics, including options for opting out and/or managing the ads you may see, please visit “How Google uses data when you use our partners’ sites or apps”.
Due to federal law (as reflected in the Children's Online Privacy Protection Act), YOU MUST BE AT LEAST 13 YEARS OLD TO USE OUR SITES AND SERVICES. IF YOU ARE BETWEEN 13 AND THE APPLICABLE AGE OF MAJORITY, PLEASE REVIEW THIS AGREEMENT WITH YOUR PARENT OR GUARDIAN.
vThe Websites does not knowingly solicit or collect personally identifiable information online from children under the age of 13 without prior verifiable parental consent. If we learn that a child under the age of 13 has submitted personally identifiable information online without parental consent, it will take all reasonable measures to delete such information from its databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personally identifiable information we have collected from children under 13, please email us at dataprotection@abbyy.com.
Minors under 18 years of age may have the personal information that they provide to us deleted by sending an email to dataprotection@abbyy.com requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.
From time to time, ABBYY may change its Privacy Notice. If we make any material changes, we will post the new Privacy Notice at the privacy link on our Websites.
This Privacy Notice must be read in conjunction with our Terms of Use and the provisions of our Terms of Use are incorporated herein. To the extent the Terms of Use conflict with the terms of this Privacy Notice, the terms of this Privacy Notice will control. Moreover, to the extent this Privacy Notice conflicts with the terms and conditions of any specific agreement you enter with us, the terms and conditions of such specific agreement will control.
This Supplemental Privacy Notice for California Residents (“California Notice”) supplements the information contained in the Privacy Notice and applies solely to consumers who reside in California. As required by the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, the “CCPA”), this California Notice is intended to provide certain disclosures about our handling of California consumers’ personal information and provide additional information with regard to the rights that California consumers have with respect to their personal information.
Categories of Personal Information Collected
| Category of Personal Information (as specified in the CCPA) | Information Collected |
|---|---|
| Identifiers | Data such as your name, postal address, unique personal identifier, online identifier, IP address, email address, account name and other similar identifiers. |
| Categories of Personal Information Described in Cal. Civ. Code § 1798.80(e) (the California Customer Records Statute) | Data such as your name, signature, address, phone number, bank account number, credit card number, debit card number, or any other financial information. |
| Characteristics of Protected Classifications | Data such as demographic information. |
| Commercial Information | Data such as records of products or services purchased, obtained, or considered and other purchasing or consuming histories or tendencies. |
| Internet or Other Electronic Network Activity Information | Data such as your browsing history, search history and information regarding your interaction with websites, applications or advertisements. |
| Geolocation Data | Data such as the location of your device (e.g., based on a browser or device’s IP address or Bluetooth technology, if your device settings allow for this). |
| Audio, Electronic, Visual, Thermal, Olfactory or Similar Information | Data such as your image and video footage captured by closed circuit television (CCTV) and call and video recordings. |
| Professional or Employment-Related Information | Data such as your employer or educational institution name and your title or role (as that information relates to your use of our products and services). |
In limited circumstances, we may also collect categories of personal information that may be considered sensitive personal information. These categories are further described in Section 3.1. Our Collection of Personally Identifiable Information.
We have disclosed the above categories of personal information for business purposes in the preceding 12 months. Business purposes for disclosing personal information include performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions and verifying customer information, processing payments, providing advertising or marketing services, providing analytics services or providing similar services; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity and prosecuting those responsible for that activity; debugging to identify and repair errors that impair existing intended functionality. We do not use or disclose sensitive personal data for any purpose not permitted by the CCPA.
The categories of sources from which we collect personal information include:
ABBYY may transfer to a third party information it collects, including any Personally Identifiable Information, in connection with a sale or other corporate transaction of all or substantially all of the assets of the business entity responsible for the information under this Notice.
If you are a California resident, you may request information about our disclosure of personal information to third parties or our Affiliates for their direct marketing purposes. To make such request, please contact us as set forth in Section 11 below. Please allow up to 30 days for us to process your request. You may submit such a request once per year.
If you are a California resident, California law provides you with the following rights with respect to your personal information:
When you exercise these rights and submit a request to us, we will verify your identity by asking you to verify your email address and communicating with us via ABBYY DSAR form or “Do Not Sell My Personal Information” form.
You will not be discriminated against for exercising any of your rights described in this Policy. Please note that these rights may be subject to further conditions, limitations and/or exemptions under applicable data protection laws. If any of the rights listed above are not provided under law for your jurisdiction, we have absolute discretion in providing you with these rights.
You may designate an authorized agent to make a request to access or a request to delete on your behalf. To do so, you must: (1) provide that authorized agent written and signed permission to submit such a request; and (2) verify your own identity directly with us. Please note, we may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf. We will respond to your authorized agent's request if they submit proof that they are registered with the California Secretary of State to be able to act on your behalf, or submit evidence you have provided them with power of attorney pursuant to California Probate Code section 4121-4130. We may deny requests from authorized agents who do not submit proof that they have been authorized by you to act on their behalf, or are unable to verify their identity.
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For the 12-month period prior to the date of this Privacy Policy, we have sold the following categories of personal information about you:
As is common practice among companies that operate online, we may share limited personal information with certain third parties, including non-affiliated advertising partners for purposes of targeting advertisements on non-ABBYY websites, applications and services. In addition, we may allow certain Advertising Partners to collect personal information from our websites and services using cookies, web beacons, mobile advertising identifiers and other technologies. These advertising partners may use this information to display online advertisements tailored to your interests and preferences across your browsers and devices and to conduct ad campaign measurement and website analytics.
ABBYY The Company will retain Personal Information for the period necessary to fulfill the purposes outlined in this Notice unless a longer retention period is required or permitted by law.
Under California Civil Code Section 1798.83, California residents with an established business relationship with us can request information once a year about sharing their personal information with third parties for the third parties' direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.
If you have any questions about this Privacy Notice, the practices of this Site or our Services, or to request this Privacy Notice in another format, please contact us at:
ABBYY “Do Not Sell My Personal Information” form
Privacy Officer
ABBYY USA Software House, Inc.
600 Congress Avenue, Suite 15015, Austin, Texas 78701, USA
Email: dataprotection@abbyy.com
Tel: 408-457-9777
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